Those of you who have wondered what is happening because of the lack of posts: Just over a week ago at my hosting provider UK2.net the server on which my blog is hosted had a major hiccup (the second within a month). The server was down and my site unavailable: It went out of action on a Thursday afternoon and wasn’t back till the following Tuesday. During this time I made daily attempts at getting in touch with the hosting company, got on live chat with support staff and sent off several emails to the company requesting support and updates. I have to admit I wasn’t pleased with the level of service nor the online status updates!
At one point the UK2.net support person even brought up in their defence that “this outage is affecting 1000s of other sites”, not just mine! …Oh well, that makes it ok, right?
The server outage made me realise a couple of things:
– However much I think I hate writing, ….I don’t! I actually enjoy blogging. I love the social aspect of it, the ability to share my thoughts and experiences and interact with others on areas that interest me, maybe even help others through my sharing.
– I need inspiration to write about something. There are a couple of posts that I have been working on and reworking, because I just don’t have the right story line for it.
– The blog gives me a rhythm to the week, it creates a focus on some topics, helps me maintain that aspect of me that is more than just a stay at home mum.
– I have become really attached to my blog. It is a real labour of love and to see someone (a company I entrusted to look after it well) take it away, even temporarily is very upsetting.
The worst part came when UK2. net finally restored the server and were patting themselves on the back for it… however I (and a couple of other folks I linked up with on twitter) had about 12 days worth of data missing!!! I was devastated! I had no backups as I made the assumption that was part of the hosting provider’s contractual duty. (I sort of recalled some small print about it)
At first I contacted the support staff who reassured me it would be fixed. 2 days later it hadn’t been fixed! That took a separate phone call to a premium line to get that sorted.
I don’t understand! Why does a company not value their customers enough to follow through on promises? Why do they want you to jump through hoops for them (like when I requested to be moved to a newer, more stable server)?
My biggest learning: Don’t trust anyone with your data!!! Even if your provider has backups, make your own backups! Then they cannot hold you hostage and if your hard work seems to disappear into the ether, you can resurrect it somewhere else!
Well, I am back! This is my first post since the incident; I am plucking up courage to put work into blogging again.
Has your blog ever “disappeared”?